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    1. General Information
    2. MySQL Installation
    3. Tutorial Introduction
    4. Database Administration
    5. MySQL Optimisation
    6. MySQL Language Reference
    7. MySQL Table Types
    8. MySQL APIs
    9. Extending MySQL

    Chapter 1:  General Information 29    If you think that the MySQL server produces a strange result from a query, include not only the result, but also your opinion of what the result should be, and an account describing the basis for your opinion.    When giving an example of the problem, it's better to use the variable names, table names, etc., that exist in your actual situation than to come up with new names.  The problem  could  be  related  to  the  name  of  a  variable  or  table!   These  cases  are  rare, perhaps, but it is better to be safe than sorry.  After all, it should be easier for you to provide an example that uses your actual situation, and it is by all means better for us. In case you have data you don't want to show to others, you can use ftp to transfer it to ftp://support.mysql.com/pub/mysql/secret/.  If the data is really top secret and you don't want to show it even to us, then go ahead and provide an example using other names, but please regard this as the last choice.    Include all the options given to the relevant programs, if possible. For example, indicate the options that you use when you start the mysqld daemon and that you use to run any MySQL client programs.  The options to programs like mysqld and mysql, and to the  configure  script, are often keys to answers and are very relevant!   It is never a bad idea to include them anyway!  If you use any modules, such as Perl or PHP, please include the version number(s) of those as well.    If  your  question  is  related  to  the  privilege  system,  please  include  the  output  of mysqlaccess,  the  output  of  mysqladmin reload,  and  all  the  error  messages  you get  when  trying  to  connect!    When  you  test  your  privileges,  you  should   rst  run mysqlaccess.   After  this,  execute  mysqladmin reload version  and  try  to  connect with  the  program  that  gives  you  trouble.   mysqlaccess  can  be  found  in  the  `bin' directory under your MySQL installation directory.    If you have a patch for a bug, that is good.  But don't assume the patch is all we need, or  that  we  will  use  it,  if  you  don't  provide  some  necessary  information  such  as  test cases showing the bug that your patch xes.  We might nd problems with your patch or we might not understand it at all; if so, we can't use it. If we can't verify exactly what the patch is meant for, we won't use it.  Test cases will help us here.  Show that the patch will handle all the situations that may occur.  If we nd a borderline case (even a rare one) where the patch won't work, it may be useless.    Guesses  about  what  the  bug  is,  why  it  occurs,  or  what  it  depends  on  are  usually wrong.  Even the MySQL team can't guess such things without rst using a debugger to determine the real cause of a bug.    Indicate in your mail message that you have checked the reference manual and mail archive so that others know you have tried to solve the problem yourself.    If you get a parse error, please check your syntax closely!  If you can't nd something wrong with it, it's extremely likely that your current version of MySQL Server doesn't support the query you are using.  If you are using the current version and the manual at http://www.mysql.com/doc/  doesn't cover the syntax you are using, MySQL Server doesn't support your query. In this case, your only options are to implement the syntax yourself or e-mail licensing@mysql.com and ask for an o er to implement it! If the manual covers the syntax you are using, but you have an older version of MySQL Server, you should check the MySQL change history to see when the syntax was imple-
     

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